Safely reopening the world will require a group effort, from contact tracing and social distancing, to office density levels and wearables. As the technology community puts its efforts toward the problem launching creative solutions for the enterprise, the coming months will offer case studies on the post-COVID world. Los Angeles-based market research and experience management […]
Continue Reading
One day, the world will reopen. And as we work toward that time, it’s important to remember that it will be a new world. A world of social distancing, contact tracing, temperature taking and other safety measures to protect the population, this includes your employee’s office environment. Verint unveiled enhancements to its WFM solution, adding […]
Continue Reading
Telemedicine may finally be seeing some time in the sun. The up-and-coming technology is cutting its teeth courtesy of COVID-19, and is proving it is here to stay. We recently had the opportunity to speak with Doximity VP Product, Dr. Peter Alperin. The board certified internist can offer interesting perspective on the growing confidence in […]
Continue Reading
Contact tracing may have been a foreign concept a few months ago today, it is viewed as a powerful tool in stemming the spread of COVID-19. Last month, Apple and Google announced a partnership to put forth contact tracing technology. Recently, we saw Switzerland put the partnership’s efforts to work. Switzerland announced the SwissCovid app. […]
Continue Reading
COVID-19 will leave lasting effects on the workforce. While millions of workers will continue to enjoy working from home, millions of others will take on the commute once again and return to the workplace. Whether it’s a factory, restaurant or contact center, certain precautionary measures coming when we reopen and, one of the primary is […]
Continue Reading
At this point, I can say I know far more about personal protective equipment (PPE) than I ever would have imagined. The COVID-19 world is offering new perspective, and as humanity comes together ecommerce is playing a pivotal role in navigating the global climate and provide necessary resources. Alibba.com announced that it is working to […]
Continue Reading
Conquering COVID-19 will take an effort of global proportions. It is every citizen of the world’s responsibility to be smart, follow best practice and prioritize our personal wellbeing. A powerful tool in flattening the curve is contact tracing, highlighting how important data is exterminating the coronavirus pandemic threat. Bringing 25 years of data collection expertise […]
Continue Reading
The medical community has been circling the wagons for months now to combat COIVD-19. From contact tracing, social distancing and drones, to teleheath and myriad applications, the initiatives are many and efforts from technology firms are coming to the fore for marginalized communities in the coronavirus fight. The Shared Harvest Foundation, Shared Harvest Fund social […]
Continue Reading
The coronavirus pandemic has shuttered doors of organizations large and small, slashed jobs, and seen local businesses circle wagons in the fight to survive – and that’s not even referencing families impacted by loss. As the United States sits in quarantine, some of our “highest” institutions of higher learning are refusing to rest on laurels in the […]
Continue Reading
Change isn’t always easy. There’s a lot of change at the moment. And with change comes uncertainty. The coronavirus pandemic introduced a new world of working, and as organizations transition to this new reality, customer service and the contact center are showing the way. Genesys announced Rapid Response, an offer that promises free access to Genesys […]
Continue Reading
When coronavirus first reared its ugly head, I think it’s fair to say the masses assumed rapid resolution. Cloud communications can at least ensure operations remain afloat with work from home becoming the new normal. The contact center has officially found a home in cloud, enabling municipalities to keep citizens informed. As cities across the […]
Continue Reading
Working from home presents challenges beyond the connectivity hiccups and cabin fever: distraction. Migrating to a work from home environment introduces a new world of distractions. The appropriate headset can go a long way in mitigating distraction, and drive productivity instead. Today, Jabra and 8×8 announced a new partnership, augmenting the list of Jabra headsets […]
Continue Reading
The practice of contact tracing involves taking action to identify those high at risk of contracting COVID-19 from possible exposure, then notify those possibly in contact with someone positive with the virus and take appropriate action for those infected. Around the globe, various forms of contact tracing have been put in place to keep tabs […]
Continue Reading
