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Tag: customer service

Genesys Reacts to COVID-19 with ‘Rapid Response’

April 22, 2020April 22, 2020Maurice Nagle

Change isn’t always easy. There’s a lot of change at the moment. And with change comes uncertainty. The coronavirus pandemic introduced a new world of working, and as organizations transition to this new reality, customer service and the contact center are showing the way. Genesys announced Rapid Response, an offer that promises free access to Genesys […]

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  • Improve your Security Score in 2021 By Taking These Three Steps

    November 12, 2020November 12, 2020Staff Writer
  • COVID-19 Pandemic Highlights Smartphone Dependence as WFH Continues

    October 27, 2020October 27, 2020Staff Writer
  • Remote workforces: A roadmap for organizations making the digital transformation

    October 13, 2020October 13, 2020Staff Writer

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