Change isn’t always easy. There’s a lot of change at the moment. And with change comes uncertainty. The coronavirus pandemic introduced a new world of working, and as organizations transition to this new reality, customer service and the contact center are showing the way. Genesys announced Rapid Response, an offer that promises free access to Genesys […]
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When coronavirus first reared its ugly head, I think it’s fair to say the masses assumed rapid resolution. Cloud communications can at least ensure operations remain afloat with work from home becoming the new normal. The contact center has officially found a home in cloud, enabling municipalities to keep citizens informed. As cities across the […]
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Working from home presents challenges beyond the connectivity hiccups and cabin fever: distraction. Migrating to a work from home environment introduces a new world of distractions. The appropriate headset can go a long way in mitigating distraction, and drive productivity instead. Today, Jabra and 8×8 announced a new partnership, augmenting the list of Jabra headsets […]
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