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Tag: cloud contact center

Genesys Reacts to COVID-19 with ‘Rapid Response’

April 22, 2020April 22, 2020Maurice Nagle

Change isn’t always easy. There’s a lot of change at the moment. And with change comes uncertainty. The coronavirus pandemic introduced a new world of working, and as organizations transition to this new reality, customer service and the contact center are showing the way. Genesys announced Rapid Response, an offer that promises free access to Genesys […]

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Cloud Key for COVID-19 Contact Centers

April 22, 2020April 22, 2020Maurice Nagle

When coronavirus first reared its ugly head, I think it’s fair to say the masses assumed rapid resolution. Cloud communications can at least ensure operations remain afloat with work from home becoming the new normal. The contact center has officially found a home in cloud, enabling municipalities to keep citizens informed. As cities across the […]

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8×8 Augments UC Headset Stable with Jabra Additions

April 22, 2020April 22, 2020Maurice Nagle

Working from home presents challenges beyond the connectivity hiccups and cabin fever: distraction. Migrating to a work from home environment introduces a new world of distractions. The appropriate headset can go a long way in mitigating distraction, and drive productivity instead. Today, Jabra and 8×8 announced a new partnership, augmenting the list of Jabra headsets […]

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Latest Posts

  • Transforming digital collaboration with Microsoft Teams Calling

    October 15, 2021October 19, 2021Pandemic Tech News Contributor
  • TMC Announces Pandemic Tech Innovation Award Winners for 2021

    April 26, 2021July 19, 2021Erik Linask
  • Emerging from the Global Pandemic, Smart Cities are Looking at Parking Management in New Ways

    April 13, 2021April 13, 2021Staff Writer

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