Using Smartphones as Remote Controls for Touchless Touchscreens

Ecommerce Featured Smartphone Tech

We’ve seen the rise of touchscreen technology over the past few years.  They are popping up everywhere.  From restaurants to transportation centers to banks, and many more use cases, touchscreen technology is part of our routines.  But now, we’re in the midst of a global pandemic and enhanced safety measures have also become part of our routines, people are rightfully worried about the safety of public touchscreens.

Freetouch has an answer – take the public touchscreen and transfer it to your smartphone and take the physical contact with public kiosks, ATMs and other displays out of the equation.  The technology turns any touchscreen interaction into truly touchless transaction creating a safer experience.

“The best solution to address this challenge must be intuitive and frictionless for a business’ customers and visitors, without a steep learning curve like gestural input or an obstacle like an app download.  It should be incredibly easy to install and maintain, and 100% contactless.”

Darren David, Founder & CEO, Freetouch

In fact, the Freetouch experience is exactly that – simple and intuitive.  Instead of downloading an app, users simply snap a QR code on the screen, which then connects their phones to the touchscreen and overlays a pointer on the touchscreen.  By sliding a finger on their phones, users move the overlay pointer on the larger screen and can click wherever they would like by tapping on their own screens.  Think of it as a remote control for touchscreens.

Many businesses have installed interactive touchscreens to create a better customer experience.  But now, they are seeing reduced usage that’s negatively impacting those experiences as well as revenues.  There’s always the glove option, but they aren’t always available, are easy to forget, and would become costly and wasteful for businesses to provide.  Gesture response technology is also an option, but is not cheap to deploy and requires user training.  Constant cleaning, too, is an option, but requires staffing and a large supply of disinfectant – and in high-traffic situations, is nearly impossible to implement without disrupting service.

But, with a quick software installation and subscription to the Freetouch service, these companies can maximize the potential of their existing investments while giving users the peace of mind of not having to touch public surfaces.

“I can’t believe how easy Freetouch was to both install and to use.  Our touchscreens were fully contactless in minutes, and the user experience is faster and more seamless than I imagined was possible.”

Andrew Coffin, Executive Director, Reagan Ranch Center

The Reagan Ranch Center in Santa Barbara, California was President Reagan’s home for 25 years and served as the Western White House during the Cold War.  Today, it uses touchscreens in its 3,500 square foot public gallery to share the President’s history with visitors.

360 Chicago, the observation deck on top of the John Hancock Building in Chicago recently re-opened to the public.  In addition to its other enhanced safety measures, it also is using Freetouch for its interactive displays to give visitors a better experience and more information about the amazing views over the city.

“Freetouch protects the significant investment we’ve made in our digital visitor experience by providing an elegant, contactless interface for our interactive experiences.  We will be able to keep our touchscreens operational rather than power them off.”

Nichole Benolken, General Manager, 360 Chicago

Touchscreen technology is here to stay.  It’s what we’re all used to now with our smartphones and tablets, and one of the big reasons they are able to intuitively provide such an enhanced experience in so many venues.  Still, while the Freetouch solution isn’t quite the same, it still enables users to experience the interactivity and self-service capabilities in the many verticals that have started using touchscreens.