The coronavirus pandemic introduced myriad challenges for healthcare providers. From call centers and specialty care, to the ER and pediatrics, operations are experiencing a transition. In order to support the shift, caregivers are turning to the cloud.
PM Pediatrics announced the selection of RingCentral’s cloud communications solution to address the new demands COVID-19. The specialized pediatric urgent care provider had RingCentral’s solution in a number of its newer locations, but when the pamdemic hit, took action and with the help of the cloud communications provider accelerated adoption across its more than 60 locations.
With the RingCentral solution in place, PM Pediatrics gains compliance, security and privacy on a platform that promises enhanced mobility to offer contact center agents access from anywhere and centralized management for its IT team.
“When the COVID-19 outbreak first occurred, it became clear that our legacy phone systems were unable to keep up with the increasing demands from patients and could no longer meet our needs. We knew we needed to accelerate the deployment of RingCentral’s cloud communications solutions across locations in order to support our patients, improve patient engagement and provide them access to the best care,” said Steven Xenos, CIO at PM Pediatrics. “With RingCentral up and running in just a few days, we were able to provide first rate communication for our patients, while also allowing our employees to stay connected and remain productive from anywhere.”