Featured

Cambridge Health Alliance and Maven Wave Deploy HIPAA Compliant Telehealth via Google Meet, Epic

July 13, 2020July 13, 2020Staff Writer

Maven Wave has deployed telehealth services that support HIPAA compliance through integration between the Google Meet video chat platform and the Epic electronic medical records software. Due to the soaring demand for secure telehealth services amid COVID-19, Maven Wave reportedly designed this secure integration for Cambridge Health Alliance (CHA), a regional health system based in […]

Image credit: of Georgia Institute of Technology

Can Ozone Gas Clean PPE for Re-use? GT Study Says It Can

July 13, 2020July 13, 2020Erik Linask

With the coronavirus looking like it’s going to be part of our world for some time – especially considering the recent spikes in states like Florida, which just set a new single-day high for confirmed cases in the country – PPE is going to continue to be in high demand. Everyone will need to wear […]

Coca-Cola Freestyle Allows Contactless Pouring via Smartphone

July 13, 2020July 13, 2020Rich Tehrani

Coca-Cola Freestyle is rolling out its latest technology innovation – contactless pouring from a smartphone – as the coronavirus pandemic continues to reshape the foodservice industry and consumer behavior overall. “All Coca-Cola beverage dispensers are safe with recommended care and cleaning,” said Chris Hellmann, vice president and general manager, Coca-Cola Freestyle. “But given these uncertain […]

TeamSense App Makes Hourly Workforce Management Simple

July 10, 2020July 10, 2020Erik Linask

With the recent spikes in COVID-19 cases across the country, business should be more vigilant than ever about making sure their workplaces are safe and don’t pose a risk. That means making sure offices and other workspaces and common areas are properly cleaned and disinfected, but it also means taking steps to make sure employees […]

UConn Turning Conventional Masks into N95 Equivalents

July 10, 2020August 7, 2020Erik Linask

One of the questions that’s been asked repeatedly is, how effective are conventional facemasks against COVID-19? While there are varying opinions as to exactly how effective they are, general consensus is, while they may be slightly effective for the wearer, they are more effective for inhibiting the spread of the virus. Recent reports, though, claim […]

MTA and Transit Innovation Partnership Launch COVID-19 Response Challenge to Strengthen Public Transit

July 9, 2020July 16, 2020Rich Tehrani

New York and other big cities have gone from being places where everyone wants to live to the exact opposite, seemingly overnight. All the benefits of city life which brought millions together are now detrimental. Small apartments and elevators, tightly packed mass transit, crowds on the streets, etc., have been part of the reason there […]

New Global Alliance CAIAC to Provide Reliable COVID-19 Data

July 9, 2020July 9, 2020Rich Tehrani

Actionable COVID-19 data is scarce because the virus is still novel. At the same time data is abundant, as it emerges quickly from many different sources with no trusted filter. Research institutions, think-tanks, and NGOs the world over have rushed to add their analyses and models to the data being reported by countries. The result, […]

At-home Kits Help, but Lab Capacity Still Creates Delays in COVID-19 Testing

July 9, 2020July 9, 2020Erik Linask

With coronavirus cases skyrocketing across the country, there continue to be questions around testing capacity and what it will really take to understand the impact of the COVID-19 virus. Even though the U.S. has finally reached the 500,000 daily testing point, that’s still well below the rate many experts say is needed for effective and […]

Could a Drug-free Inhaled Mist Prevent COVID-19?

July 9, 2020July 9, 2020Erik Linask

Despite warnings from the CDC and other health organizations and government officials, the U.S has recently seen a massive spike in COVID-19 cases after states began moving into their re-opening phases. The message is clear – people simply aren’t capable of taking appropriate measures to curb the spread of the virus, which has infected more […]

Keeping Employees Safe Means Keeping Them 6 Feet Apart

July 8, 2020July 8, 2020Erik Linask

Over the past few months, it’s become evident that businesses are going to be dealing with new protocols to maintain safe workplaces as they resume operations. There are new cleaning procedures that will need to be implemented, along with employee screening, headcount monitoring, and distancing measures that will all have to be implemented. There are […]

How Do You Manage Your WFH Contact Center Agents?

July 8, 2020July 8, 2020Erik Linask

If the past few months have taught us anything, it’s that businesses need technology to be flexible and be able to adjust and adapt to any circumstances. The good news is the technology has been around for years to enable remote workforces, from knowledge workers to contact center agents. As we’ve seen businesses adapt to […]

Your Employees May Be Coronavirus-free, But Is Your Workplace?

July 7, 2020July 7, 2020Erik Linask

With all the contact tracing and employee screening apps getting so much attention as businesses re-open, what about workplaces? Shouldn’t they, too, be tested? If your workers are all symptom-free, that doesn’t mean your office can’t become contaminated, and we know how quickly this virus can spread. If a doorknob, countertop, or other surface is […]

Tracking COVID-19 Without Compromising Privacy and Security

July 7, 2020July 7, 2020Erik Linask

As we watch confirmed COVID-19 cases surge across the country, even as businesses have started re-opening, the case for technology to support safe workplaces becomes stronger by the day. Employers can hardly afford to lose large portions of their workers to illness, and employees need to feel safe as they return to their jobs. HT […]

GRM Launches Zappix Back To Work Solution To Help With COVID-19 Reopening

July 7, 2020July 7, 2020Rich Tehrani

Mobile on-demand app vendor Zappix has launched a mobile-based visual solution to help GRM Document Management adapt their workforce management to COVID-19. The new Zappix “Back To Work” Solution delivers proactive daily symptom assessments pushed to employees via dynamic SMS or email links to keep employees, visitors, and customers in multiple GRM locations across the […]

Awrel Launches AI-based Conversational Dental Assistant

July 7, 2020July 7, 2020Rich Tehrani

To support COVID-19 demands and deliver an entirely new digital approach for emergency patient engagement, Awrel, a dental software solutions company, unveiled its new Emergency Dental Virtual Assistant. The turnkey chatbot, deployed by embedding a single snippet of code into an existing website, uses artificial intelligence (AI) to empower remote triage and management of dental emergencies. […]

COVID-19 Driving eCommerce Growth, Brands Must Stay Digitally Innovative

July 6, 2020July 6, 2020Erik Linask

While many companies are hard at work developing solutions to promote safe workplaces and employee safety, the COVID-19 pandemic has seen an increase many technologies that were already emerging as dominant trends. Among them is online shopping. Perhaps not surprisingly, given the lockdowns and simple fear of becoming infected, 76% of consumers have turned to […]

How Intelligent Virtual Assistants Can Transform Telecommunications

July 6, 2020July 6, 2020Staff Writer

By, Rashmi Vittal, CMO, Conversica The COVID-19 pandemic has clearly placed an inordinate amount of challenges for businesses across nearly every sector around the world. The International Labour Organization (ILO), which is the United Nations’ labor body, recently forecast that the equivalent of 195 million jobs could be lost worldwide as a result of the […]

Is Publicly Available COVID-19 Antibody Testing the Answer?

July 6, 2020July 6, 2020Erik Linask

As businesses continue to try to re-open their doors and resume operations, many states are seeing an increase on confirmed COVID-19 cases. This makes it even more imperative that companies invest in workplace safety measures. That means appropriate disinfecting procedures, distancing policies, education, screening, and other means of ensuring safe work environments for employees whose […]

Viziblezone Introduces Contact Tracing to Verint COVID-19 Solution Set

July 1, 2020July 7, 2020Rich Tehrani

The contact center is proving quite resilient, as it seamlessly shifted gears from the physical to the virtual. Innovation is allowing a way through COVID-19 and WFH mandates. And, it will be innovation that guides society back to normalcy. Still, there is a need for pandemic technology to help companies and the economy re-open their offices […]

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